Materials
What material are your accessories made of?
Our accessories are made of different materials, most of them 14K Gold Filled and Fine Silver, in whole or in part, which helps them have a long life. (Although if you want their shiny Golden color to remain, avoid contact with perfumes, oils, Shampoo, Alcohol, Merteolate, Soap, etc. We also use Stainless Steel and 10k Gold in our Studs and Earrings to make them hypoallergenic.
How can I tell what material an accessory is made of?
You can find information about the material in the description of each accessory.
What size are the necklaces?
They are all fully adjustable, at the end of the necklaces they have an extension of approximately 10cm long.
Do your accessories turn black?
Our accessories do not turn black, however, as they are costume jewellery, it is very normal for them to lose colour when exposed to excessive agents such as water salinity, perfumes and aerosols.
Do you test your accessories?
All our accessories have been tested with water, perfumes and sprays, we suggest moderate care with them and normal use to ensure a long life.
Recommendations for a long life:
- Do not bathe with your accessories.
- Don't fall asleep with your accessories on.
- Do not go into the sea or swim with your accessories.
- Avoid putting sprays, perfumes and creams directly on your accessories
Shipping
Do you ship to all of Mexico?
Yes, we ship to all of Mexico.
Do you make personal deliveries?
Only in Queretaro & CDMX in our offices and branch in Plaza Antea (QRO.) and Plaza Miyana (CDMX). All our orders are sent via FeDex to your doorstep.
How much does shipping cost?
Regular shipping It costs $200mxn *(shipping price may vary due to promotions, discounts or changes without prior notice) It is via FeDex, we use guides such as: URGENT but we depend on the saturation of the parcel services during HIGH seasons such as: Holidays, Holidays, HOTSALE, etc. In these cases we ask for patience of up to 20 days.
How long do shipments take?
Shipping depends on the accessories requested. We have accessories that ship immediately because they are in stock. On the other hand, we have handmade accessories that take up to 20 days to manufacture, so Mindora Collection appreciates your patience. During HIGH seasons, Holidays, HOTSALE, etc.Our shipments may take longer than estimated due to the parcel services and the number of orders we must assemble. The tracking number will be automatically loaded once your order enters the assembly area.
(You can check the order status with the help of the pagewww.mindoracollection.com in the live chat section/tracking bot)
Due to the contingency and how the phases are being determined in the different states of Mexico, the packages are prepared as soon as possible, (They may be delayed due to COVID-19) Not including holidays or Saturdays and Sundays. Only from Monday to Friday. (Variable days depending on the area and postal code)
Payments are credited as follows:
PayPal - automatic accreditation 1 business day via platform
Market Payment - Automatic accreditation 1 business day by platform
Bank Cards - accreditation according to SPEI (may increase days for holidays)
Bank Transfer - SPEI accreditation (may increase days for holidays)
Payments in Oxxo/cash - accreditation 1 to 3 business days (it is important to send proof topaymindora@gmail.com ) If the receipt is not sent, the payment accreditation will not be initiated.
Do you have free shipping?
We have free shipping for promotions, special coupons, special or festive dates, promotions on social networks, etc.
Important* The estimated amount for free shipping may change without notice and will be updated on the official website.www.mindoracollection.com
How long does it take to prepare my package?
The preparation of orders will take time depending on the size of the package and the accessories that make it up, due to the aforementioned point (some accessories are handmade and may take time to manufacture), which means that your order will be prepared as soon as possible once your payment method is credited, then it will be delivered to the courier and the business days for delivery will begin to count.
Except for HIGH DEMAND days, when delivery times may be delayed due to the number of orders, Mindora Collection appreciates your patience, we always strive to deliver the best quality.
How can I facilitate the delivery of my package?
We advise you to fill out your shipping information as detailed as possible, do not forget to enter the exterior and interior numbers of your address, and write your neighborhood and postal code correctly. The more details we have about your address, the easier it will be for FeDex agents to find your location.
I placed an order today and I haven't received my tracking number. How do I get it? Should I be worried?
The guides will be sent during the preparation of your order, after making your purchase and once your order is ready to be delivered to the parcel service, the system will automatically send you a guide number so you can follow your package on its way home.
Can I track my shipment?
Of course, one business day after the tracking number arrives in your email, you will be able to track every step of your order on its way to your home.
(You can check the order status with the help of the pagewww.mindoracollection.com in the live chat section/tracking bot)
My guide arrived but there is no information. What is happening?
We recommend tracking your shipment after 9pm to allow time for it to be scanned and information about the shipment to appear.
(You can check the order status with the help of the pagewww.mindoracollection.com in the live chat section/tracking bot)
Where can I track my shipment?
Directly on FeDex website
https://www.dhl.com/mx-es/home/rastreo.html
I made a mistake in my shipping information. Am I in trouble?
- Don't worry, we have no problems. Once the guide has been generated, you must contact FeDex directly to make any changes to the delivery information. You will need to have the guide number that we sent to your email on hand.
My package has not arrived and my package does not seem to move or go out for delivery.
- FeDex may have had trouble finding your address.
- You will need to contact FedEx directly to make any changes to your delivery information. You will need to have the tracking number that we sent to your email on hand.